Service & Support

As a full-service provider, in addition to designing and installing solutions, we offer service and support to maintain systems we have installed for your communications infrastructure, wireless networks, cellular reception, security systems and A/V solutions.

We offer Preventative Maintenance Plans (1, 2 or 3 years) and Service Level Agreements (SLAs) at three levels as defined below, with terms of 1, 2 or 3 years.

Preventative Maintenance Plan

It is the customer’s responsibility to contact KTS to schedule annual preventative maintenance.  Each year a qualified KTS technician will complete a series of steps specific to the customer’s installation, including the following:

• Review any issues or problems with your staff
• Run system diagnostics and tests
• Verify equipment inventory
• Answer any questions that the customer may have
• Complete and discuss with the customer a maintenance report of the system. The report will be emailed to the authorized representative with any recommendations. Any found deficiencies will be noted on the report with associated recommendations.

If at this time any piece of equipment needs to be replaced, the KTS technician will initiate the process to get the equipment replaced.

Three Options for Service Level Agreements

Service level agreements offer protection and peace of mind. Some solutions may warrant our Elite SLA level as it is mission critical for 24x7x365 service. For other non-mission critical solutions, our Standard SLA level is sufficient as we can respond during business hours Monday through Friday to troubleshoot and get you back up and running.

* Parts stocked are listed by item and quantity in the service level agreement.

Service level agreements are available for the following:

You can count on KTS’s qualified technicians to provide service and support for the below solutions that we have installed.

• Communications infrastructure: KTS will provide periodic testing of the fiber and copper network as part of the scheduled preventive maintenance component.
• Cellular reception solutions: KTS offers service level agreements on bi-directional amplifiers (BDAs), distributed antenna systems (DAS) and hybrid DAS solutions. Given that each solution is unique, our service level agreement will be specific to the solution including listing the installed parts covered in the SLA and the parts KTS would have in stock.
• Audio Visual systems: We install a wide variety of A/V systems for our customers and offer the above-described levels of SLAs for the audio and visual systems we install. The specific parts covered in the SLA and the parts we would stock are specific to the A/V system that KTS installed and would be specified in the service level agreement. The intricacy of each system may vary greatly and the level of importance of the service level agreement may vary. For example, ensuring paging systems are fully functioning may warrant 24x7x365 response while service for a sound masking system or conference room A/V equipment may be sufficient to have a standard plan, paying time and materials for labor.
• Security solutions

For solutions installed by KTS, parts are covered according to manufacturer warranties. KTS extends coverage for labor for one year.

Please contact us to discuss a Preventative Maintenance Plan and/or a Service Level Agreement. With KTS secured for maintenance and service, you have peace of mind knowing you have a team of experts just a phone call away.