Service & Support

As a full-service provider, in addition to designing and installing solutions, we offer service and support to maintain systems we have installed for your communications infrastructure, wireless networks, cellular reception, security systems and A/V solutions.

We offer Preventative Maintenance Plans (1, 2 or 3 years) and Service Level Agreements (SLAs) at three levels as defined below, with terms of 1, 2 or 3 years.

Preventative Maintenance Plan

It is the client’s responsibility to contact KTS to schedule annual preventative maintenance.  Each year a qualified KTS technician will complete a series of steps specific to the client’s installation, including the following:

• Review any issues or problems with your staff
• Run system diagnostics and tests
• Verify equipment inventory
• Answer any questions that the client may have
• Complete and discuss with the client a maintenance report of the system. The report will be emailed to the authorized representative with any recommendations. Any found deficiencies will be noted on the report with associated recommendations.

If at this time any piece of equipment needs to be replaced, the KTS technician will initiate the process to get the equipment replaced.

Service Level Agreement

* Parts stocked are listed by item and quantity in the service level agreement.

Service level agreements are available for the following:

• Communications infrastructure: (KTS will provide periodic testing of the fiber and copper network as part of the scheduled preventive maintenance component.)
• Cellular reception solutions
• Security solutions
• Audio Visual systems

For solutions installed by KTS, parts are covered according to manufacturer warranties. KTS extends coverage for labor for one year.

Please contact us to discuss a Preventative Maintenance Plan and/or a Service Level Agreement. With KTS secured for maintenance and service, you have peace of mind knowing you have a team of experts just a phone call away.